Tenant FAQs

18 years of age.

The fee is $55 per adult who will be living in the home.

We do not hold property without an approved application on hand.

The application will ask about the property you are interested in

Once your application is approved, you are required to pay the security deposit and first month’s rent.

We have an online portal where you will be able to login to pay rent.

Rent is always due on the 1st of the month, if paid after the 1st, rent will be considered late. A late fee of 5% of the monthly rent will be automatically charged on the 6th day.

All maintenance requests must be submitted in writing through the resident portal on our website. Once received, we will obtain the landlord’s approval before scheduling any work. After approval, the assigned vendor will contact you directly to arrange an appointment. If you do not hear from the vendor within 48 hours, please reach out to us. We value your comfort and are committed to ensuring your satisfaction.

In the event of an emergency, please contact us immediately at 910-776-6496. An emergency is defined as any situation involving danger, existing damage, or the imminent risk of damage — such as water leaks, flooding, or gas odors.If urgent repairs are required, residents are expected to take reasonable steps to prevent further harm. For instance, shut off the main water valve in case of a leak, or turn off electrical breakers if an electrical issue occurs. In situations involving fire, gas leaks, or natural disasters, your safety comes first — please call 911 before contacting us. We are dedicated to responding swiftly and effectively during emergencies to protect your safety and peace of mind.

Prior written consent from the landlord is necessary for any alterations. This includes, but is not limited to, painting, additions such as alarm systems, satellite dishes, light fixtures, ceiling fans, and gardens. Removal or replacement of flooring, wallpaper, or paint is strictly prohibited without obtaining the landlord's explicit written approval.

The Pet Addendum specifies which pets are approved for the property. No pets are allowed on the premises—including temporary pets or pet-sitting—without prior written consent from the landlord. Any unauthorized pet on the property at any time is a violation of the lease agreement and may result in a $500.00 fine per pet and/or eviction. If you are considering adopting or bringing a new pet into the home, please notify us in advance so we can obtain the necessary approval from the landlord.

It is mandatory for all residents to possess renter's insurance in order to ensure the protection of both themselves and their personal belongings. We require a copy of the insurance policy and the residents will be required to renew the policy yearly.

Our lease requires a 60 day notice. Once you determine you want to move out, send in a written notice so that we can arrange for you to move out at the end of your lease term.